Version 20052026R5.2504 · Active Policy
iVOOMi Warranty
Policy
Comprehensive warranty coverage for all iVOOMi products. Clear service procedures, defined responsibilities, and protection against manufacturing defects under normal usage conditions.
5YMax Warranty
7DDOA Window
45DService TAT
Coverage Details
Product Category Warranty Periods
All iVOOMi products are covered against manufacturing defects. Warranty periods and service types vary by product category.
| Product Category | Warranty Period | Service Type |
|---|---|---|
| Keyboard / Mouse | 1 Year + 1M Grace | Return to Brand |
| Keyboard + Mouse Combo | 1 Year + 1M Grace | Return to Brand |
| Headphones | 1 Year + 1M Grace | Return to Brand |
| USB Hubs / Splitters / Switchers | 1 Year + 1M Grace | Return to Brand |
| WiFi Adapters | 1 Year + 1M Grace | Return to Brand |
| Networking Routers / Repeaters | 2 Years | Return to Brand |
| Network Switch / POE Switch | 2 Years | Return to Brand |
| SMPS Standard | 2 Years | Return to Brand |
| SMPS Gaming | 3 Years | Return to Brand |
| Normal Computer Cabinets | TD 60D / DOA 7D | Return to Brand |
| Gaming Computer Cabinets | TD 60D + Switch/Fan 6M | Return to Brand |
| Normal Monitors up to 24" | 1 Year + 1M Grace | Return to Brand |
| Frameless Monitors 22" & 24" | 3 Years (Depreciation) | Return to Brand |
| Frameless Monitors 27" & above | 3 Years (Depreciation) | Onsite Limited |
| Lead Acid Batteries ≤26Ah | 1 Year Pro-Rata + 1M Grace | Return to Brand |
| Lead Acid Batteries 45Ah+ | 2 Years Pro-Rata | Onsite |
| Web Cameras | 1 Year + 1M Grace | Return to Brand |
| USB Drives / SSD | 5 Years (Limited) | Return to Brand |
| Memory Cards | 5 Years (Limited) | Return to Brand |
| Network Connectors | No Warranty | Return to Brand |
| Printer Cartridges | TD 60D / DOA 7D | Return to Brand |
| CAT6 Bulk Cable | No Warranty | Return to Brand |
| Laptop / Monitor Stands | TD 60D / DOA 7D | Return to Brand |
| Desk / Furniture Products | Motor 3Y / Limited Parts | Return to Brand |
Dead On Arrival
DOA Policy
DOA Qualifies When…
Failure occurs within 7 days of purchase date
Manufacturing defect confirmed — main hardware found defective
No physical damage on the product
Serial number intact and unaltered
DOA must be reported within 48 hours of failure
Requires approval from ASC and company technical team
DOA is not applicable if the product has liquid damage, physical damage, or if the issue is minor, software-related, or accessory-related only.
What's Covered
Warranty Coverage & Exclusions
Understanding what is and isn't covered helps you make the most of your warranty.
✓
Covered
- Manufacturing defects in material
- Defects in workmanship under normal use
- Repair of defective product
- Replacement of defective components
- Credit note if repair is not feasible
- Replacement product (new/refurbished/equivalent)
✕
Not Covered
- Physical damage — cracks, bends, broken parts
- Liquid damage of any kind
- Electrical damage — voltage surge, lightning
- Environmental damage — heat, dust, corrosion
- Unauthorized repair or circuit modification
- Tampered / missing serial numbers
- Software or configuration issues
- Transit damage
◐
Conditional
- Battery warranty — pro-rata basis only
- Normal capacity degradation not covered
- Performance limitations (WiFi speed, coverage)
- Consumables — cartridges, cables
- Cosmetic/surface damage
- Missing accessories (must be reported in 48h)
Battery Policy
Lead Acid Battery Warranty Slabs
Battery warranty is provided on a pro-rata basis. The customer's share of replacement cost increases with usage duration.
0 – 12 Months
100%
Company pays full replacement cost.
No charge to customer.
No charge to customer.
12 – 18 Months
50%
Customer pays 50% of replacement cost.
Company covers the rest.
Company covers the rest.
18 – 24 Months
75%
Customer pays 75% of replacement cost.
Company supports 25%.
Company supports 25%.
Depreciation
Depreciation Policy on Replacement
If product usage exceeds 6 months, depreciation applies in case of replacement, refund or exchange. All settlements are based on depreciated value.
24-Month Warranty Products
Applicable to 2-year warranty items
Usage Period
Customer Pays
Company Pays
0 – 6 months
0%
100%
6 – 12 months
20%
80%
12 – 18 months
40%
60%
18 – 24 months
60%
40%
36-Month Warranty Products
Applicable to 3-year warranty items
Usage Period
Customer Pays
Company Pays
0 – 6 months
0%
100%
6 – 12 months
20%
80%
12 – 18 months
30%
70%
18 – 24 months
40%
60%
24 – 30 months
50%
50%
30 – 36 months
60%
40%
Responsibilities
Customer & Dealer Responsibilities
Fulfilling these responsibilities ensures smooth warranty processing and avoids claim rejection.
Customer Must
- Retain GST purchase invoice with serial number
- Provide product with original packaging
- Use product as per the product manual
- Avoid physical damage and tampering
- Use recommended power supply conditions
- Report missing accessories within 48 hours of purchase
- Collect repaired product within 7 days of intimation
- Maintain data backup — company is not responsible for data loss
Dealer Must
- Sell only genuine iVOOMi products
- Provide valid GST invoice for every sale
- Record and print serial numbers on invoices
- Avoid selling tampered or returned goods as new
- Assist customers with service support access
- Maintain financial discipline with the company
- Not make warranty commitments beyond this policy
- Raise missing accessory claims within 7 days of receipt
Key Policies
Additional Policy Highlights
Replacement Policy
If a product fails more than 3 times for the same issue within warranty, a replacement may be offered. Warranty on the replacement continues for the remaining period of the original — no fresh warranty is given.
Service TAT — 45 Days
The company endeavours to complete repair and return within 45 days. If delayed beyond 45 days, the customer becomes eligible for a Conditional Credit Note or replacement product subject to depreciation.
Product Collection
Customers must collect repaired products within 7 days of intimation. Products not collected within 30 days may be treated as abandoned and can be disposed of without further liability.
Warranty Start Date
Warranty is calculated from the valid customer GST invoice date. In the absence of an invoice, it falls back to the manufacturing date or primary sale date — whichever is earlier.