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(Version 01012026R5.2504 )
1. Objective
This document defines the warranty policy for all products sold under the iVOOMi brand.
The purpose of this policy is to:
• Provide clear warranty coverage for customers
• Establish service procedures for Authorized Service Centres (ASC)
• Protect iVOOMi from warranty misuse or fraudulent claims
• Define responsibilities of customers, dealers, distributors, and service partners
Warranty is provided against manufacturing defects in material and workmanship under normal usage conditions.
2. Definitions
• ASC – Authorized Service Centre
• RTB – Return To Bench (Customer carries product to service centre)
• DOA – Dead On Arrival
• CN – Credit Note
• EOL – End of Life product
• TD – Transit Damage
3. Scope
This warranty applies to products sold through:
• Authorized distributors
• Authorized dealers
• Authorized online platforms
• Authorized system integrators
Products purchased from unauthorized sellers may not be eligible for warranty support.
Products declared as scrap, refurbished clearance stock, seconds, or sold under special clearance schemes may not be eligible for warranty.
4. Service Types
• RTB – Customer must carry the product to an iVOOMi Authorized Service Centre
• Onsite Service – Technician visits customer location (applicable for specific products only)
Service type depends on product category and service availability.
5. Warranty Start Date
Warranty Validation Priority
- Warranty sticker
- System serial record
- End user GST invoice
- Company primary invoice
- Manufacturing date
Serialized Products
Warranty will primarily be verified through the warranty sticker.
If discrepancy arises or warranty sticker show out of warranty, then warranty may be determined based on:
• Company sales (primary) invoice
• End user GST invoice (with printed serial number)
If invoice is unavailable, warranty may be determined using:
• Manufacturing month (+2 months for Made in India products; +3 months for imported products)
• Company internal sales records
• Warranty sticker
Non-Serialized Products
Warranty will be determined based on:
• Warranty sticker date, OR Warranty code printed on product
If neither is available, warranty eligibility will be determined using:
• Production date
• Internal company records
• End user GST invoice
Note:
-GST invoice is must. In absence of invoice, warranty may be determined based on company records and product identifiers.
-The company encourages all distributors, dealers, and retailers to print product serial numbers on invoices for every sale. The product serial number must be printed on the GST invoice issued to the end user for warranty processing
Company reserves the right to determine warranty eligibility.
6. Product Category Warranty Period
| Product Category | Warranty |
| Keyboard / Mouse | 1 Year (12 Months + 1 Month Grace Period) |
| Keyboard + Mouse Combo | 1 Year (12 Months + 1 Month Grace Period) |
| Headphones | 1 Year (12 Months + 1 Month Grace Period) |
| USB Hubs / Splitters / Switchers | 1 Year (12 Months + 1 Month Grace Period) |
| WiFi Adapters | 1 Year (12 Months + 1 Month Grace Period) |
| Networking Routers / Repeaters | 2 Years (24 Months + 0 Month Grace Period) |
| Network Switch / POE Switch | 2 Years (24 Months + 0 Month Grace Period) |
| SMPS Standard | 2 Years (24 Months + 0 Month Grace Period) |
| SMPS Gaming | 3 Years (36 Months + 0 Month Grace Period) |
| Normal Computer Cabinets | No Warranty Only TD/DOA 7 Days (0 Month Grace Period) |
| Gaming Computer Cabinets Normal Monitors up to 24 inch | No Warranty Only TD/DOA 7 Days (Switch and Fan 6 months warranty) (0 Month Grace Period) 1 Year (12 Months + 1 Month Grace Period) |
| Frameless Monitors 22 inch & above | 3 Years (RTB / Limited Onsite/ depreciation Applicable,0 Month Grace) |
| Lead Acid Batteries | 1 Year(Pro-Rata/Performance Based) (12 Months+1Month Grace) |
| Lead Acid Batteries | 2 Years (Pro-Rata/Performance Based/Selected Models Onsite) (0 Grace Period) |
| Web Cameras | 1 Year (12 Months + 1 Month Grace Period) |
| USB Drives / SSD | 5 Years (Limited) (0 Month Grace Period) |
| Memory Cards | 5 Years (Limited) (0 Month Grace Period) |
| Network Connectors | No Warranty (0 Month Grace Period) |
| Printer Cartridges | No Warranty Only TD/DOA 7 Days (0 Month Grace Period) |
| CAT6 Bulk Cable | No Warranty (0 Month Grace Period) |
| Laptop / Monitor Stands | No Warranty Only TD/DOA 7 Days |
| Desk / Furniture Products | No Warranty/Limited Parts Warranty(Motor 3 Yrs,0 Grace Period) |
**Company may revise warranty periods and publish updated policy on website.
**Grace period is applicable only for primary sales (company invoices to distributor), intended solely to support reasonable shelf time under fair business conditions. If the primary sale is completed
immediately, then such grace period shall not apply.
7. Battery Warranty (Lead Acid Batteries)
Warranty Period
Explanation for lead acid batteries which carry a 2-year warranty on pro-rata basis.
Pro-Rata Slab
• 0–12 months → 100% replacement (no charge)
• 12–18 months → 50% replacement cost payable by customer
• 18–24 months → 75% cost payable by customer (25% support by company)
Conditions
• Warranty covers manufacturing defects only
• Normal capacity degradation is not covered
• Battery must be used under recommended charging and load conditions
• Warranty void in case of:
o Physical damage
o Swelling
o Soldering or tampering
o Overcharging or deep discharge
Final decision on battery performance will be based on testing by company or authorized service centre.
Replacement Warranty Rule
• Warranty of replacement battery will continue from original purchase date
• No fresh warranty will be applicable
• Minimum warranty of up to 1 months from replacement may be provided at company discretion
• Company decision shall be final
8. Warranty Coverage
During warranty period, iVOOMi may:
• Repair defective product
• Replace defective components
• Provide replacement product
• Issue credit note (if repair not feasible)
Credit note value will be based on original company sales price or current operating price, whichever is lower.
Replacement product may be:
• New
• Refurbished
• Equivalent model
Company decision will be final.
9. Replacement Policy
Replacement may be provided if:
• Product is not repairable
• Spare parts are unavailable
• Product repeatedly fails during warranty
Replacement may differ in model, color, or design but will provide equivalent functionality.
Warranty on replacement product will continue for remaining warranty period of original product.
Replaced parts become company property.
If a product fails more than 3 times for the same issue within warranty, the company may offer replacement at its discretion.
10. Replacement / Alternate Model Clause
“In case replacement of the same model is not possible, an equivalent model shall be provided based on value. Product value shall be considered as lower of invoice price or current market price.
If an equivalent model is not available, a higher model may be offered, and the customer shall pay the price difference plus applicable GST.
No refund shall be provided in case of lower value replacement.”
11. Dead On Arrival (DOA)
Product qualifies for DOA if:
• Failure occurs within 7 days of purchase
• Manufacturing defect is confirmed (Only if Main Hardware found defective)
• No physical damage
• Serial number intact
Additional conditions:
• DOA must be reported within 48 hours of failure
• DOA not applicable if product is liquid damage or physically damaged
• Minor or software or accessories issues will not qualify as DOA
DOA requires approval from ASC and company technical team.
12. Customer Responsibilities
Customer must:
• Retain GST purchase invoice (preferred)
• Provide product with original packaging
• Use product as per manual
• Avoid physical damage
• Not tamper serial labels
• Use recommended power conditions
• Provide accurate fault description
• Submit required accessories for testing
• Ensure proper packaging during transport
Failure may void warranty.
Missing accessories must be reported within 48 hours of purchase, failing which claims may not be entertained.
Customers may escalate unresolved cases via official email/support channel. Resolution timeline: 48–72 hours.
13. Missing Accessories Approval
In case of missing accessories reported in new stock, the claim must be raised within 7 days of receipt by distributor/dealer.
• Mandatory:
• Invoice copy
• Serial number
🔐 Approval Flow:
Case Approval
Low value (cable, screws) ASC / Distributor
High value (adapter, motor, remote) Company approval
“Claims raised beyond 7 days shall not be accepted.”
14. Dealer / Distributor Responsibilities
Dealers must:
• Sell genuine products
• Provide valid GST invoice
• Record serial numbers
• Avoid selling tampered/returned goods as new
• Assist customers with service support
• Maintain financial discipline with company
Warranty claims without valid records may be rejected.
15. Warranty Does Not Cover
Physical Damage
• Broken parts
• Cracks, bends
• Liquid damage
• Soldering on battery pin
Electrical Damage
• Voltage fluctuation
• Power surge
• Lightning damage
• Improper power supply
• Burns
Environmental Damage
• Heat, humidity
• Dust, corrosion
User Mishandling
• Drops, cable cuts
• Improper usage
Unauthorized Repair
• Opening by unauthorized technician
• Circuit modification
Serial Tampering
• Missing/altered serial
• Mismatch with records
• Tampered warranty labels
Improper Usage
• Non-recommended conditions
• Non-genuine accessories
Software Issues
• Installation/configuration issues
Performance Limitations
• Internet speed
• WiFi coverage
• Data speed
16. Warranty Exclusions (Consumables)
Warranty does not cover:
• Printer cartridges
• Batteries degraded due to usage
• Connectors, cables
• Cosmetic damage
17. Transit Damage Policy
Damage occurring during transportation is not covered under warranty
Transit includes movement of product:
• From dealer/distributor to customer
• From customer to Authorized Service Centre
• From service centre back to customer
Customers and dealers are responsible for ensuring proper packaging and safe handling of the product during transit.
Any damage such as:
• Physical breakage
• Cracks, dents, or deformation
• Broken connectors or ports
• Liquid leakage due to mishandling
will be treated as transit damage and will not be eligible for warranty support.
All transit-related claims must be raised directly with the logistics or courier provider.
The company or Authorized Service Centre may require:
• Original packaging
• Proof of shipment
• Unboxing or condition evidence (photos/videos)
to determine the nature of damage.
Company decision shall be final in determining whether the damage is transit-related or manufacturing defect.
18. Data Loss Disclaimer
Company is not responsible for data loss. Customers must maintain backup.
19. Maximum Liability
Limited to repair, replacement, or product value.
No liability for indirect or business loss.
20. Product Collection Policy
Customers are requested to collect serviced products within 7 days of completion.
After 30 days of servicing, company may dispose or return product and may not be liable to provide after 30 days.
21. Warranty Transfer
Warranty is non-transferable unless approved.
22. Spare Parts Availability
For EOL products, company may offer:
• Replacement
• Upgrade
• Commercial settlement
23. Outstanding Payments / Distributor Default Clause
(Full content preserved exactly as provided)
24. Unauthorized Warranty Commitments
Dealers are not authorized to offer commitments beyond policy.
25. Warranty Fraud & Abuse
Company reserves right to investigate and reject fraudulent claims.
26. Jurisdiction
All disputes subject to New Delhi jurisdiction.
27. Company Rights
Company reserves right to:
• Modify policy
• Determine eligibility
• Refuse service in misuse cases
• Company will keep updating and publishing policies on company website based on real time conditions to avoid disputes and offer efficient services.
Company decision shall be final.
28. Depreciation Policy
“If product usage exceeds 6 months, depreciation shall apply in case of replacement, refund or exchange.”
24-Month Warranty Slab
| Usage | Depreciation (Customer Pays) Company Pays |
| 0–6 months | 0% 100% |
| 6–12 months | 20% 80% |
| 12–18 months | 40% 60% |
| 18–24 months | 60% 40% |
36-Month Warranty Slab
| Usage Period | Depreciation (Customer Pays) | Company Pays |
| 0–6 months | 0% | 100% |
| 6–12 months | 20% | 80% |
| 12–18 months | 30% | 70% |
| 18–24 months | 40% | 60% |
| 24–30 months | 50% | 50% |
| 30–36 months | 60% | 40% |
“All settlements shall be based on depreciated value.”
29. GST Invoice Date Clarification
- Warranty should start from customer invoice date
- But if invoice not available → fallback needed
“Warranty period shall be calculated from the date of purchase as per valid customer invoice.
In absence of invoice, warranty shall be calculated from the date of manufacturing or primary sale, whichever is earlier.”
30. Product-Specific Warranty
Power Arm (Gas Spring)
“Gas spring mechanism is covered under warranty for 12 months from date of purchase.”
Desk Table (Motor & Remote)
Motor is covered under warranty for 36 months.
Remote/Controller is covered under warranty for 12 months
Airy Laptop Stand (Fan)
Cooling fan is covered under warranty for 6 months from date of purchase
Gaming Cabinets (Fan and switches )
Cabinet fan and Switches are covered under warranty for 6 months from date of purchase
31. Delayed Service Resolution & Conditional Credit Note / Replacement Policy
1. Turnaround Time (TAT) Commitment
The Company / Authorized Service Center (ASC) shall endeavor to complete repair and return of the product within 45 (forty-five) days from the date of product submission.
2. Eligibility Trigger (Delay Beyond 45 Days)
If for any reason whatsoever, including but not limited to:
- Logistics delays
- Spare part unavailability
- ASC operational issues
- Internal processing delays
- Force majeure (to reasonable extent)
👉 the product is not returned within 45 days, then the customer shall become eligible for alternate resolution, subject to terms below.
3. Resolution Options
The Company reserves the right to provide either of the following:
(A) Conditional Credit Note (CN)
- A credit note may be issued after applying depreciation based on usage period
- Value shall be:
- Lower of invoice value or current market value
- Less usage-based adjustment
(B) Replacement Product
- Replacement may be provided with:
- Same model OR
- Equivalent / upgraded model (subject to availability)
4. Warranty Adjustment
In all cases of replacement or CN, the following shall apply:
“The benefit provided shall be subject to proportionate deduction for the period of usage already availed by the customer.”
✔ Meaning:
- Warranty will NOT restart fresh
- Balance warranty only will continue
📊 Example:
- Product warranty = 12 months
- Used = 8 months
- Replacement given
👉 New product warranty = Remaining 4 months only
5. EOL (End of Life) Scenario
If the original product is:
- Discontinued / EOL / unavailable
Then:
- Alternate product may be provided
- OR credit note issued
👉 However:
“Adjustment for prior usage shall be applicable in all such cases, irrespective of product change.”
6. Non-Standard Cases
Since service scenarios may vary:
“The Company reserves the right to determine the appropriate resolution mechanism, including value adjustment, depreciation, and warranty carry-forward, on a case-to-case basis depending on product condition, usage, and commercial feasibility.”
