(Comprehensive Revised Version 01012026R2.2003)

1. Objective

This document defines the warranty policy for all products sold under the iVOOMi brand.

The purpose of this policy is to:

  • Provide clear warranty coverage for customers
  • Establish service procedures for Authorized Service Centres (ASC)
  • Protect iVOOMi from warranty misuse or fraudulent claims
  • Define responsibilities of customers, dealers, distributors, and service partners

Warranty is provided against manufacturing defects in material and workmanship under normal usage conditions.

2. Definitions

  • ASC – Authorized Service Centre
  • RTB – Return To Bench (Customer carries product to service centre)
  • DOA – Dead On Arrival
  • CN – Credit Note
  • EOL – End of Life product
  • TD  – Transit Damage

3. Scope

This warranty applies to products sold through:

  • Authorized distributors
  • Authorized dealers
  • Authorized online platforms
  • Authorized system integrators

Products purchased from unauthorized sellers may not be eligible for warranty support.

Products declared as scrap, refurbished clearance stock, seconds, or sold under special clearance schemes may not be eligible for warranty.

4. Service Types

  • RTB – Customer must carry the product to an iVOOMi Authorized Service Centre
  • Carry-In Service – Customer submits product at service centre
  • Onsite Service – Technician visits customer location (applicable for specific products only)

Service type depends on product category and service availability.

5. Warranty Start Date

Warranty Validation Priority

  1. Warranty sticker
  2. System serial record
  3. End user GST invoice
  4. Company primary invoice
  5. Manufacturing date

Serialized Products

Warranty will primarily be verified through the warranty sticker.

If discrepancy arises or warranty sticker show out of warranty, then warranty may be determined based on:

  • Company sales (primary) invoice
  • End user GST invoice (with printed serial number)

If invoice is unavailable, warranty may be determined using:

  • Manufacturing month (+2 months for Made in India products; +4 months for imported products)
  • Company internal sales records
  • Warranty sticker

Non-Serialized Products

Warranty will be determined based on:

  • Warranty sticker date, OR
  • Warranty code printed on product

If neither is available, warranty eligibility will be determined using:

  • Production date
  • Internal company records
  • End user GST invoice

Note:
-GST invoice is must. In absence of invoice, warranty may be determined based on company records and product identifiers.
-The company encourages all distributors, dealers, and retailers to print product serial numbers on invoices for every sale. The product serial number must be printed on the GST invoice issued to the end user for warranty processing

Company reserves the right to determine warranty eligibility.

6. Product Category Warranty Period

Product CategoryWarranty
Keyboard / Mouse1 Year
Keyboard + Mouse Combo1 Year
Headphones1 Year
USB Hubs / Splitters / Switchers1 Year
WiFi Adapters1 Year
Networking Routers / Repeaters2 Years
Network Switch / POE Switch2 Years
SMPS Standard2 Years
SMPS Gaming3 Years
Computer CabinetsNo Warranty
Normal Monitors up to 24 inch1 Year
Frameless Monitors above 22 inch3 Years (RTB / Limited Onsite)
Lead Acid Batteries1/2 Years (Pro-Rata / Performance Based / Selected Models Onsite)
Power Strips / Extension Boards1 Year
Web Cameras1 Year
USB Drives / SSD5 Years (Limited)
Memory Cards5 Years (Limited)
Network ConnectorsNo Warranty
Printer CartridgesNo Warranty
CAT6 Bulk CableNo Warranty
Laptop / Monitor StandsNo Warranty
Desk / Furniture ProductsNo Warranty / Limited Parts Warranty

Company may revise warranty periods and publish updated policy on website.

Battery Warranty (Lead Acid Batteries)

Warranty Period

Explanation for lead acid batteries which carry a 2-year warranty on pro-rata basis.

Pro-Rata Slab

  • 0–12 months → 100% replacement (no charge)
  • 12–18 months → 50% replacement cost payable by customer
  • 18–24 months → 75% cost payable by customer (25% support by company)

Conditions

  • Warranty covers manufacturing defects only
  • Normal capacity degradation is not covered
  • Battery must be used under recommended charging and load conditions
  • Warranty void in case of:
    • Physical damage
    • Swelling
    • Soldering or tampering
    • Overcharging or deep discharge

Final decision on battery performance will be based on testing by company or authorized service centre.

Replacement Warranty Rule

  • Warranty of replacement battery will continue from original purchase date
  • No fresh warranty will be applicable
  • Minimum warranty of up to 3 months from replacement may be provided at company discretion
  • Company decision shall be final

7. Warranty Coverage

During warranty period, iVOOMi may:

  • Repair defective product
  • Replace defective components
  • Provide replacement product
  • Issue credit note (if repair not feasible)

Credit note value will be based on original company sales price or current operating price, whichever is lower.

Replacement product may be:

  • New
  • Refurbished
  • Equivalent model

Company decision will be final.

8. Replacement Policy

Replacement may be provided if:

  • Product is not repairable
  • Spare parts are unavailable
  • Product repeatedly fails during warranty

Replacement may differ in model, color, or design but will provide equivalent functionality.

Warranty on replacement product will continue for remaining warranty period of original product.

Replaced parts become company property.

If a product fails more than 3 times for the same issue within warranty, the company may offer replacement at its discretion.

9. Dead On Arrival (DOA)

Product qualifies for DOA if:

  • Failure occurs within 7 days of purchase
  • Manufacturing defect is confirmed
  • No physical damage
  • Serial number intact

Additional conditions:

  • DOA must be reported within 48 hours of failure
  • DOA not applicable if product is used, installed, or physically damaged
  • Minor or software issues will not qualify as DOA

DOA requires approval from ASC and company technical team.

10. Customer Responsibilities

Customer must:

  • Retain GST purchase invoice (preferred)
  • Use product as per manual
  • Avoid physical damage
  • Not tamper serial labels
  • Use recommended power conditions
  • Provide accurate fault description
  • Submit required accessories for testing
  • Ensure proper packaging during transport

Failure may void warranty.

Missing accessories must be reported within 48 hours of purchase, failing which claims may not be entertained.

Customers may escalate unresolved cases via official email/support channel. Resolution timeline: 48–72 hours.

11. Dealer / Distributor Responsibilities

Dealers must:

  • Sell genuine products
  • Provide valid GST invoice
  • Record serial numbers
  • Avoid selling tampered/returned goods as new
  • Assist customers with service support
  • Maintain financial discipline with company

Warranty claims without valid records may be rejected.

12. Service Centre Responsibilities

ASC must:

  • Verify serial authenticity
  • Check product condition
  • Create job sheet
  • Diagnose accurately
  • Update service system
  • Maintain repair records

ASC must not provide replacement without company approval.

13. Warranty Does Not Cover

Physical Damage

  • Broken parts
  • Cracks, bends
  • Liquid damage
  • Burn marks

Electrical Damage

  • Voltage fluctuation
  • Power surge
  • Lightning damage
  • Improper power supply

Use of stabilizer/UPS is recommended for applicable products. Damage due to power fluctuation, surge, or burnt components will not be covered.

Environmental Damage

  • Heat, humidity
  • Dust, corrosion

User Mishandling

  • Drops, cable cuts
  • Improper usage

Unauthorized Repair

  • Opening by unauthorized technician
  • Circuit modification

Serial Tampering

  • Missing/altered serial
  • Mismatch with records
  • Tampered warranty labels

Improper Usage

  • Non-recommended conditions
  • Non-genuine accessories

Software Issues

  • Installation/configuration issues

Performance Limitations

  • Internet speed
  • WiFi coverage
  • Data speed

14. Warranty Exclusions (Consumables)

Warranty does not cover:

  • Printer cartridges
  • Batteries degraded due to usage
  • Connectors, cables
  • Cosmetic damage

15. Damage occurring during transportation is not covered under warranty.

Transit includes movement of product:

  • From dealer/distributor to customer
  • From customer to Authorized Service Centre
  • From service centre back to customer

Customers and dealers are responsible for ensuring proper packaging and safe handling of the product during transit.

Any damage such as:

  • Physical breakage
  • Cracks, dents, or deformation
  • Broken connectors or ports
  • Liquid leakage due to mishandling

will be treated as transit damage and will not be eligible for warranty support.

All transit-related claims must be raised directly with the logistics or courier provider.

The company or Authorized Service Centre may require:

  • Original packaging
  • Proof of shipment
  • Unboxing or condition evidence (photos/videos)

to determine the nature of damage.

Company decision shall be final in determining whether the damage is transit-related or manufacturing defect.

16. Data Loss Disclaimer

Company is not responsible for data loss. Customers must maintain backup.

17. Maximum Liability

Limited to repair, replacement, or product value.
No liability for indirect or business loss.

18. Product Collection Policy

Customers are requested to collect serviced products within 7 days of completion.
After 30 days of servicing, company may dispose or return product and may not be liable to provide after 30 days.

19. Warranty Transfer

Warranty is non-transferable unless approved.

20. Spare Parts Availability

For EOL products, company may offer:

  • Replacement
  • Upgrade
  • Commercial settlement

21. Outstanding Payments / Distributor Default Clause

In order to safeguard the company’s commercial interests, iVOOMi reserves the right to take appropriate action in cases where any distributor, dealer, or sales partner has outstanding payments, financial disputes, or legal proceedings with the company.

In such cases, the company may:

  • Suspend further product supply
  • Hold or restrict warranty claims routed through such distributor or dealer
  • Restrict credit note issuance or replacement approvals
  • Adjust warranty settlements against outstanding dues

However, this will not affect the rights of genuine end customers.

End customers may continue to avail warranty services directly through Authorized Service Centres, subject to:

  • Verification of product authenticity
  • Valid serial number
  • Compliance with warranty policy

The company shall not be responsible for any independent warranty commitments made by the distributor or dealer without company authorization.

iVOOMi reserves the right to determine the appropriate mode of service resolution in such cases.

22. Unauthorized Warranty Commitments

Dealers are not authorized to offer commitments beyond policy.

23. Warranty Fraud & Abuse

Company reserves right to investigate and reject fraudulent claims.

24. Jurisdiction

All disputes subject to New Delhi jurisdiction.

25. Company Rights

Company reserves right to:

  • Modify policy
  • Determine eligibility
  • Refuse service in misuse cases
  • Company will keep updating and publishing policies on company website based on real time conditions to avoid
    disputes and offer efficient services.

Company decision shall be final.