Warranty Policy

 i VOOMi Warranty Policy aims to provide customers the clarity about support – related queries they may have about our products so that they feel confident in owning, using, and getting the necessary support for their i VOOMi products during the warranty period.

Repair or replacement will be carried out through the Company’ s Service Centers. The Warranty is applicable if said product is in the warranty period AND only if the following conditions are met.

• This warranty applies only to Products purchased within the territory of India (” Territory”).
• This warranty is confined to the f irst purchaser of the product
• The product is a genuine iVOOMi Product with a supporting invoice/ bill, which the customer has to share with i VOOMi at the t ime of the
• The product is used according to instructions in the instruction manual and is not physically damaged. Such products will not be covered under warranty but can be evaluated for paid repairs/ replacements . The product should be physically taken to our service center.
• Non- authorised person makes NO repair attempt before bringing the product to
• Defects are NOT caused by improper use, as determined by the company personnel.
• NO modification or alteration of any nature is made in the circuitry, software, or body of the
• Defects due to causes beyond control l ike l ightning, abnormal voltage, acts of God, or while in transit to a service center or purchaser’ s
• The product will be deemed ou t of warranty i f a customer uses the product with non- standard accessories l ike adaptors and cables, which are not as per ratings mentioned in the specs of the product or in a case where iVOOMi provides the accessories with the product and yet the customer chooses to use other sub – standard or different specifications accessories.
• All expenses & risks incurred in shipping the unit to the company’ s service center/ authorised service center will be borne by the
• Failure to ship the damaged parts / Prod uct back to us may result in you being charged for the replacement part or Product at invoice price or MRP, whichever is
• In case of transportation/ courier – related damages arising NOT because of IVOOMi, when the product is sent to the i VOOMi service center, we would treat i t as “ out of warranty” because of physical damage and will do repairs on a paid basis.
• IVOOMi will pay for return courier charges only & owns responsibility for any damages/ loss during transit.
• After repairs/ replacement, the wa rranty will remain only for the unexpired period of the No extension of the warranty period will be done.
• IVOOMi will retain any replaced part/ s or component/ s .
• The company’ s obligation shall be l imited to repair or providing replacement of part/ s only with maximum claim/ s , if entertained by the company, l imited to the purchase
• In case the product is not repairable, i VOOMi may provide an equivalent product, with minor difference, or may give a credit note of the invoice value of the Here the customer has to deposit all the accessories of the product. I f not, then reasonable charges would be deducted for the same.
• Technological advances and Product availability status may result in your receiving a replacement product with a lower se l l ing price than the original Product you Product equivalence will be determined solely by IVOOMi.
• The warranty is issued in New Delhi, and Courts in New Delhi shall have exclusive jurisdiction over matters covered or f lowing from this

Important Note – Customer must open a trouble t icket/ case with i VOOMi at + 91 9335828282 between 10 am- 6 pm from Mon- Sat or email us at customercare@ivoomi.co to get support service on any product in warranty or out- of- warranty

Shipping Policy

Order Processing

• All orders are processed within 2 – 3 business days after payment
• Orders placed on weekends or holidays will be processed on the next business

Shipping Methods & Delivery Time

• Standard Delivery: 5 – 7 business days
• Delivery t imes may vary due to factors l ike location, weather conditions, or courier delays.

Shipping Charges

• We provide Free shipping on

Order Tracking

• Once your order is shipped, you will receive a tracking number via email/ SMS to monitor your order status in real time.

Replacement Policy

To maintain our services’ feasibility, we allow a product’ s replacement only under the following circumstances.

• The customer can replace the product unit received within 7 days from del ivery and get a replacement unit delivered to the
• Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the
• Replacement with a fresh box unit can be provided to the customer i f the customer establishes that the product delivered is not functioning properly within 7 days from the date of
• In case of receipt of damaged or defective i tems, please report the same to our website support The request will, however, be entertained once a iVOOMi team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by i VOOMi.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring i t to the notice of our website support team within 24 hours of receiving the After looking into your complaint, the website support team will make an approp riate decision.
• Replacement t imes may vary due to factors l ike location, weather conditions, or courier delays.

Uncertainty Clause

• In rare cases where unforeseen circumstances arise ( g., logistical disruptions, natural disasters, government restrictions, technical failures, or uncontrollable external factors ) , refund and return processing t imes may be delayed.
• We will make every effort to complete the process as soon as possible and keep the customer informed via email/
• If a return or refund is not possible due to external factors , we may provide store credit or an alternative resolution at our

A product will not be replaced under the following circumstances.

• Physical damage is not notified within 24 hours of receiving the
• An electrical surge or any damage caused by the user.

Cancellation Policy

We believe in helping our customers as far as possible, and has therefore a l iberal cancellation policy. However, under this policy –

• Cancellations request will not be entertained if the ord ers have already been communicated to the customers and they have initiated the process of shipping

Return & Refund Policy

• All products sold by ivoomi. co are properly checked and tested by the quality control team and guaranteed to be genuine, in new condition.
• Refunds are processed to the original payment method within 7 business days

after the return is approved.

• For Cash on Delivery ( COD) orders , refunds will be issued via bank transfer or store credit.
• ” New and unused” means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any We cannot accept a return of any item with any indication that i t has been used.

In case of any query related to our policies, please contact Custome r Service at + 91 9335828282 between 10 am- 6 pm from Mon- Sat or email us at customercare@ivoomi.co .

Important Information:

Don’ t forget to create an unboxing video while opening the package. I t will help us ensure the smooth processing of any complaints and fair settlement.

General Terms & Conditions

• The terms of warranty are l iable to change from t ime to t ime without any notice to customers as per market trends and management
• Warranty is nontransferable and shall not be considered in case of any resale
• The warranty period starts from the f irst purchase of the
• i VOOMi reserve the right to deny the repair of an outdated model in case of spare unavailability t il l further confirmation
• In case of transportation damage/ missing i . product( s) couriered by dealer/ end user to i VOOMi, we shall not be responsible for i t and unable to serve such cases.
• In the event of replacement, customer need to visit nearby i VOOMi with full product, i ts accessories with intact
• Same color combination cannot be committed in the event of Customer will have to accept the replacement with available color combination in stock.
• In the event of replacement, i f same model is not available then equiva lent value alternate model will be Price of product will be referred as current market rate or user invoice rate, whichever is lower. If equivalent value alternate model not available, a different model will be issued with difference charges + GST
• Product if used for 6 months and above, will attract depreciation in i ts Exchange/ refunds etc. will be decided based on the depreciated value.
• Out of warranty & Critical cases will be accepted for repairing only and under condition bases i . if the product can’t be repaired it will be returned back to customer.
• Some products are not warranted as per their category l ike some monitors are carrying 1 – year warranty Please ensure warranty before purchase from our website
• i VOOMi does not warrant the content, f ile, media etc stored into the product/ Data recovery is not within the scope of i VOOMi l imited warranty.
• i VOOMi highly recommends that all users backup their data before proceeding with actions such as product resets, factory resets or d isk
• UNBOXED/ REFURBISHED PRODUCTS sold by any platform will not fall under
• i VOOMi reserves the right to retain the defective spare removed from user product against the fresh spare placed by i I t is for e waste recycling and due to environmental concerns.
• Any disputes arising out of the warranty shall be settled at the courts of New Delhi, Delhi